What households say after working with Provenance.

"We did the single-session inventory after my father passed on and we could not find several key documents. The session itself took about three hours. By the end, we had a clear list of where everything was supposed to be, and the few gaps were noted as things to follow up with the relevant agencies. It was calm, and the facilitator did not make the experience feel rushed or clinical."

April 2025 — Single-Session Records Inventory

"I enrolled my parents in the four-session programme. My mother has kept records going back to the 1970s — passbooks, letters, old land certificates — and we were not sure what was still valid and what was purely sentimental. Provenance helped us log everything without pressing us on the 'what does this mean' questions. The heritage catalogue was something we did not expect to value as much as we did. My mother read through it twice."

March 2025 — Four-Session Records & Heritage Programme

"We are in the second year of the annual programme. The quarterly sessions are short — usually about an hour — but they catch things. A new insurance policy, an updated utility account, a change in who holds the property documents. Small things individually, but when they are not logged, they accumulate into confusion. The records folder we have now is something I would not trade for any amount of post-hoc sorting."

May 2025 — Annual Library Programme

"What I appreciated most was the clarity about what Provenance does and does not do. The facilitator was explicit from the start: she was there to help us note and organise, not to advise. That meant we could open boxes of old documents without worrying about what she might think or recommend. Everything stayed in our hands. The output — a single page — was more useful than I expected because of how clearly each category was labelled."

April 2025 — Single-Session Records Inventory

"The four-session programme took about two months, as described. The sessions were spread out, which I found helpful — it gave us time between meetings to dig out things we had forgotten about. One session ran longer than planned because we found a box of correspondence from the 1980s that needed to be catalogued. The facilitator did not rush us. The heritage catalogue we received at the end is something I intend to give to my children."

February 2025 — Four-Session Records & Heritage Programme

"We used the single-session programme first, just to see what the process was like. Six months later, we enrolled in the annual programme. The difference is in the upkeep. Our records folder from the single session was accurate when produced, but things had changed by the time we reviewed it. With the quarterly check-ins, the folder stays current. The closing review each December is particularly useful for thinking about the year ahead."

May 2025 — Annual Library Programme